We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.

To start a return, you can contact us at info@thesalome.com and we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at info@thesalome.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

For exchange please contact us at info@thesalome.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund went successfully. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please be aware, we will not be able to accept and refund any kind of goods marked as Exclusive on our website. This Items can’t be refunded as are created taking in account special specifications.